About | Kastenberry

The KastenBerry Story

The Greatest Possible Experience

The KastenBerry story is a long-deserved acknowledgment of the truth that customers, employees, and ownership can all benefit in every transaction. The acknowledgement of that truth paved the way for the empowerment of our customers and employees to receive and provide the greatest possible experience.

Main Street,
Not Wall Street

KastenBerry holds a unique position in the marketplace as a true boutique experience that provides custom solutions, local customer service, and straightforward pricing aimed at satisfying Main Street, not Wall Street.

Seasoned Leadership

Owners Jake Williams and Blaine Burn have a combined 45 years in the industry. Both started as Sales Representatives, grew portfolios of local business owners, and were at the core of FinTech start-ups. They also saw first-hand the negative impact that large shareholder led corporations have on local business owners. These lessons led them to build a company focused on empowering business owners and KastenBerry employees.

“KastenBerry is the conception of the American Dream by supporting the dreams of local businesses owners across the country.”

Our Strategy is SETT

At KastenBerry, we put “service” back in “merchant services.” Our veteran leadership team has over 40 years of industry experience. We’ve seen the good, bad, and ugly of an industry that has two well-deserved black eyes. What would it take to change the game?

SERVICE

Everyone in the industry is “committed” to service. Even those with remote service centers or poorly trained local salespeople who, despite the best of intentions, don’t have the access, ability, or training to provide the solution needed.

KastenBerry will train and equip service technicians supporting the clients of our trained and certified sales executives.

EDUCATION

The payments world is dominated by independent sales agents employed or contracted by companies aiming to be the biggest.

KastenBerry is committed to being the best, not the biggest. We hire only industry veterans who will undergo CPP certification, and they educate their clients on how to navigate the industry and hold us accountable.

TRANSPARENCY

Our leaders have worked at the forefront of the transparency movement in the payments industry.

KastenBerry is committed to maintaining that commitment to transparency for our clients. That means no hidden fees, no discretionary rate increases, and easy-to-read statements.

TECHNOLOGY

The payments industry doesn’t just change; it evolves. KastenBerry offers world-class technology solutions and tests them to ensure they hold up to our commitments of serving our clients.

It’s not just circuit boards and chip readers technology is system integrations and flexible programs to allow our customers to accept payments in ways that make the most sense for their business goals.

KastenBerry is committed to that same level of transparency internally as well. At Kastenberry, everyone has a voice. Everyone is heard. Decisions are made with and for all of our teammates. This is just one of the many ways small is the new big.

Sales Executives